As social networks, fast internet, and cloud computing have grown in popularity, customers’ demands have changed. In real-time, consumers expect businesses to respond to their service-related inquiries on multiple channels.
Your business will suffer if your customer service does not meet their expectations. So, how do you increase the customer experience without spending a fortune?
In this case, VoIP phone services are essential!
Businesses have switched to VoIP from traditional landlines. The question is, why? And what makes VoIP different?
VoIP stands for Voice over Internet Protocol (VoIP). Voice conversations are no longer transmitted over traditional telephone lines but through digitized internet lines.
VoIP technology was introduced commercially in the 1990s, and its use has grown significantly since then.
Here are some reasons to choose a VoIP phone system:
VoIP phone systems are becoming more popular among businesses for several reasons that aren’t necessarily related to cost. Let’s look at some of the absolute benefits of VoIP in business:
VoIP allows businesses to make and receive phone calls over the internet rather than using a traditional phone line. Using VoIP makes communication more effective than ever before. A user can make calls with a dedicated handset, desktop, laptop, or mobile app.
2. No Hardware Required:
VoIP phone solutions eliminate the need for on-site equipment to power traditional phone services. You don’t have to install telephone lines or hardware. VoIP phone services can be set up and operational in the entire office within a few hours. Businesses can also use physical SIP phones that communicate via an IP network rather than telephone lines to make calls or their phones, laptops, and tablets via the VoIP service provider’s app.
3. Zero Maintenance Costs:
Small businesses won’t need to worry about maintenance, repairs, or upgrades since there is no physical hardware involved. Maintenance, repairs, and upgrades will be delivered invisibly.
VoIP phone systems typically cost between $99 and $400 per extension. Monthly maintenance, service fees, and other costs generally range between $20 and $30.
Using VoIP phones allows you to make and receive calls from anywhere on your network without purchasing or maintaining another voice communications system.
On average, softphones cost $50. However, there are options on both the high and low ends of the price range. When signing up for certain products or services, VoIP providers may offer free Softphones.
VoIP systems are cost-effective compared with traditional telecom services. Furthermore, they have no maintenance and installation costs. With VoIP, you can make and receive free calls, even video calls! No matter where you are.
5. More features come with VoIP:
VoIP doesn’t only support multiple simultaneous calls, it also offers several more features. You can add a third person to a two-way call using VoIP phone system for enterprise. Services may differ slightly in features, but the following are the most common:
– Call Transfer
– Call Conference
– Call Queuing
– Call Barging
– Team Collaboration
– Call Recording
– Voice Mail
– Call Analytics
6. Customer service tailored to your needs:
In today’s business world, customer experience is vital. Consumers expect brands to provide them with omnichannel and personalized customer service. VoIP makes it possible for brands to deliver just that.
In the first place, VoIP improves customer interactions. Case routing allows you to direct customer inquiries to the right person. Customers will receive outstanding responses without waiting on hold.
For choosing the best VoIP business phone system, consider these factors:
Receiving Calls: Receiving calls is an essential task for every company. When choosing a VoIP provider, determine what call flow your customers will experience, and make sure the provider offers the VoIP features you need.
Call Queue: A virtual hold line, such as a call center, plays hold music or advertisements while callers wait for an agent to answer.
Auto Attendant: Automated receptionists provide callers with prerecorded messages before offering them options on how to route their calls. Dial pads are used to navigate.
IVR: An IVR is similar to an automatic attendant, but it can integrate a dialpad as well as listen for verbal instructions on how to direct phone calls.
Call Waiting: Oftentimes, customers don’t want to wait 30 minutes to 2 hours for their phone call to be answered in a high-traffic call center (we have all used our internet provider). In a call waiter, the customer’s preferred phone number is taken down, and they are automatically contacted when the call is ready.
Call Distribution: You should be able to determine who gets calls when even if you don’t want a call center. Managing calls fairly (for example, distributing leads to your agents) or effectively (for example, ensuring first call resolution) is imperative.
Mobility Solutions: If you’re on the move or in the office, you can take calls. It is crucial that a VoIP provider offer you either a mobile app, or a solution to transfer calls to your cell phone.
Outbound Dialing: Would you consider yourself an outbound sales call center, do you run calls to specific areas, do you schedule appointments, and follow up by phone at scheduled times? Here are a few questions you should ask.
Autodialer compatibility: Outbound call centers often use automated dialing to increase efficiency. Consult their compatibility list and see if they have any they would recommend. To see if your own is compatible, you can contact their support for integration instructions.
Dialing limits: Business VoIP services are committed to ensuring fair business practices are utilized by our customers, so we limit outbound dialing from each account to one call per one available user line and per one second. You might be able to make 1000 outbound calls in one second if you have only one or two customers, but if you reach more than .2% of them you are simply annoying them.
Dial Tone Doesn’t Matter: The only thing that matters is if you can make and receive calls. Providing phone service should go beyond just connecting calls.
Analytics: You’ll get your data right away. Analyze the source of your calls, which agents call out the most, and which agents handle the most calls. Consider your busiest time of day and hire staff accordingly.
CRM Integrations: It is important to track the interactions that your agents have with your customers if you take calls. To ensure that your top salespeople make repeat customers, you’ll want to be able to track interactions with your sales team. If you opt not to bundle CRM services with VoIP services to kill two birds with one stone, ensure that your service provider can integrate with your CRM.
Call Pop: CRM Integrations are the solution to this, you should always know who’s calling, and what’s happened with the last. It is important to be able to link a caller’s phone number to an account or a prospect record so you can jump on the conversation rather than trying to find the information you already have on them.
More Channels: Today, many people don’t answer the phone for unexpected calls. Instead, they screen them and block them. If you want to reach more people, you will need to go beyond just the phone. You can send emails, conduct surveys, chat with customers, and more with omnichannel phone service.
Which VoIP service provider should you choose?
VoIP phone systems have become more essential than ever as more and more people work from home. VoIP systems allow home users to make and receive business calls from their business number. Below are the top VoIP providers:
RingCentral combines voice, fax, text, conferencing, and web meetings. Use one application for your daily calls, video conferencing, and online meetings.
RingCentral is the best business phone system for collaboration because its virtual workspace, loaded with features to encourage communication and teamwork, is easy to use. With its video, voice, messaging, and fax capabilities, it is a reliable unified communications platform.
Prices for RingCentral Office range from $19.99/per user per month to $49.99/per user per month. Its free plan is for one user per month, while its paid plan is $11.99 per user. Those interested in the RingCentral Contact Center should speak with a representative for a quote.
Essentials, Video, API
Premium, Open API
Ooma is a leading VoIP company that has been around for over 15 years. In addition to unlimited calling, smart home integration, advanced 911 tools, and low-cost international calls, Ooma Telo’s VoIP service offers low-cost international calling.
Ooma offers two services tailor-made for small businesses. In addition to Ooma Office’s 35+ standard features, Ooma Office Pro offers Video Conferencing, Desktop App, and Call Recording.
Ooma Office offers three service plans. Office Essentials costs $19.95 per user, per month. Ooma Office Pro costs $24.95 per user, per month. Each month, Ooma Office Pro Plus costs $29.95.
Ooma Office Essentials
Ooma Office Pro
Ooma Office Pro Plus
Nextiva helps businesses grow more rapidly with Connected Communications. Nextiva offers VoIP phone service, video conferencing, text messaging, and CRM software so that people can work more efficiently.
Nextiva takes the top spot in both our list of the Best Business Phone Systems of 2022 as well as our list of the Best VoIP Business Phone Systems of 2022. With all of the plans offered, the company’s cloud-based phone system includes many features businesses of all sizes need.
One of Nextiva’s most popular plans is Nextiva Enterprise, which offers the most features and functionality for small and midsize companies. Additionally, it provides advanced integration capabilities with apps like Microsoft Teams, Salesforce, and Oracle.
With Nextiva Essential, you can get your core business communication features, like unlimited nationwide calling, auto attendants, online faxes, etc., for a smaller budget. You will also receive a desktop and mobile app at no additional charge to allow you to work virtually.
Let’s say you want to connect your PBX to Nextiva. In that case, SIP trunking can cost as low as $14.95 per month.
Nextiva is the best value for your customer and team communications no matter what plan you choose. We can help you choose the right plan by chatting with our product experts.
Easy, quick start plan.
For smaller teams.
For small & medium
With 8×8, you can have video conferencing, messaging, and audio communication capabilities. For businesses, the company’s products include voice, video, mobile and unified communications.
Among 8×8’s customers are United Parcel Service, Zendesk, Acer, and Shutterstock.
Keep in touch with your colleagues and business contacts with the 8×8 Work for Desktop feature (formerly known as Virtual Office).
8×8 offers several pricing tiers, with 8×8 Express costing $12 per user each month. X4 ($44) and 8×8 X2 ($24) are also available. 8×8 Express is an entry-level subscription. With Express, you can create a virtual office space for a lower price than that of other VoIP phone system plans from providers like RingCentral and Nextiva.
Small business phone system
Voice, video and chat for teams
Advanced call handling and analytics
Grasshopper is a VoIP service that provides businesses with a business tollfree and local phone number, a custom greeting, and call answering rules, which allow calls to be forwarded to other devices.
With Grasshopper, you can have business toll free and a local number. A virtual number comes with the option to select custom greetings, and call answering management, such as where calls should be directed and how long calls should ring before forwarding.
In terms of business VoIP service, Grashopper is the best. Due to its cost-effective features, no-fuss product offerings, and no restrictions, it is particularly popular among solo entrepreneurs and small business owners.
Grasshopper’s Solo Plan starts at $29 per month, whereas Nextiva’s Essential Plan starts at $24.95 per month per user. Each plan comes with a free trial, unlimited voice calls, and an auto-attendant.
1 Phone Number / 3 Extensions
3 Phone Number / 6 Extensions
5 Phone Number / Unlimited Extensions
With Vonage’s VoIP phone service, you make and receive calls via the Internet. Plus, you can access your Vonage number from anywhere with great features.
Vonage has achieved exceptional uptime ratings in reviews and is based on a cloud network that is available 99.999% of the time. Thus, any service issues won’t slow down work.
Vonage’s mobile only business plan starts at $19.99 per month per user per year.
Vonage service offers discounted plans for businesses who grow and need more phone numbers. It is designed for users between one and four. Plans starting at $17.99 a month will be available to businesses with five to 19 lines.
Phone.com offers cloud-based VoIP, video, SMS, MMS, fax and more. Phone.com is a cloud-based phone service for entrepreneurs and small businesses.
Phone.com’s plans include HIPAA-compliant voice technology, with Plus and Pro users also having access to HIPAA-compliant video conferencing. Phone.com complies with HIPAA and is equipped with a highly encrypted technology to ensure that no unauthorized users can interfere with your conversations.
Phone.com offers cloud-based voice-over-IP and business telephone service starting at $9.99 per month.
Essentials, Video, API
Premium, Open API
A business-ready virtual phone system. Freshdesk Contact Center (Formerly Freshcaller) is a reliable, intelligent, and integrated phone system that lets you make calls from anywhere.
Freshdesk Contact Center (formerly Freshcaller) is an excellent VoIP phone system for recording customer conversations, taking notes, and tracking customer data. Freshdesk Contact Center makes it easy to take notes, and all agents can see them before making a call.
Freshdesk Contact Center offers 4 pricing plans with a range of features. It is up to you which plan is right for you.
Mitel offers on-site and cloud-hosted VoIP and UCaaS services. With Mitel’s cloud solutions, businesses of all sizes can host voice, collaborate, and use unified communications. Mitel’s unified communications solutions are ideal for businesses of any size.
In order to use Mitel Connect on a computer or laptop, you must first install Mitel Connect.
Mitel offers a basic plan,It costs $26.59 per user per month for the Premier plan, which adds CRM integration plus call recording. called Essentials, for $20.99 per month per user. It features telephony and collaboration capabilities. It costs $26.59 per user per month for the Premier plan, which adds CRM integration plus call recording.
Do small businesses benefit from VoIP?
Do small businesses benefit from VoIP?
A VoIP solution is ideal for small businesses, since it can grow with them. The customer is billed accordingly depending on how many lines are added or reduced. This is a cost-effective method of communications. You will only receive maintenance from your phone company if it is included in your contract.
What factors do I consider when choosing a VoIP provider?
Pricing and features. VoIP phone systems are the ideal solution for businesses looking to reduce telephony costs – if not the most important reason.
- Apps for mobile devices.
- Integrations with third parties.
- A unified service.
Is VoIP a good choice for businesses?
How much does VoIP cost per month?
The number of users and features you choose will determine:
Basic Monthly Basic 36 month agreement
1-4 users $22.49/mo $14.99/mo
5-19 users $28.49/mo $20.99/mo
20-99 users $33.74/mo $26.24/mo
100+ users $44.99/mo $37.49/mo
Which is the best business VoIP provider?